Refund policy

RETURNS AND EXCHANGES

Malalilas products are handcrafted and we make sure they are in good condition before shipping them to their destination. If a product is inadvertently found to be defective upon receipt, please contact us at info@malalilas.com so that we can provide you with instructions for returns and exchanges of goods. Returns and exchanges must be made a maximum of 7 days after you receive your package. It is important to contact us beforehand in order to simplify the process.

PLEASE NOTE THAT PRODUCTS PURCHASED ARE EXCHANGEABLE BUT NON-REFUNDABLE.

However, we will credit your order with a promotional code for your next purchase as soon as we have received the returned package.

For any exchange, the customer is responsible for the delivery costs.

Returned items must be intact, unworn and unwashed.

*** Sales are final for items on sale or discounted. ***

RETURNS FROM CANADA:

To facilitate tracking, prioritize the services of a carrier that offers the tracking system (eg Canada Post, UPS, FedEx, etc.). Note that we are not responsible for damaged or lost packages. Your order will be processed as quickly as possible following reception.

Return address :

Malalilas

C.P. 115

Anjou (Quebec) H1K 4G5

CANADA